Delivery & Returns

How is my item delivered?

Our delivery partner is Australia Post for all shipments within Australia.  When your order has been shipped,  you will receive an email with a tracking number.

We currently only post items from the Australian store within Australia and New Zealand. For USA residents, please refer to our USA store at us.thefurzy.com

We send all orders on the same day or following business day which is dependant on the time the order was placed. This allows us to ensure that the general rule of thumb is receiving your item within 2-8 business day.

If your order does not arrive within the 8 business days, please contact us so that we can follow it up with Australia Post. We guarantee the safety of all parcels sent with a "signature on delivery". In the event that you are not at home to accept delivery, a card will be left with information to pick up from your nearest Post Office.

Please note that COVID-19 has impacted the speed in some cases of deliveries being made. If you ever need assistance, don't hesitate to let us know. We are here to help. 

Standard Shipping: Free Australia Wide
Express Postage: $5 Australia Wide

Do you have a returns policy?

We offer a 30 day money back guarantee on every Furzy sold. If for some reason you are unhappy with your Furzy, please contact us at hello@thefurzy.com and we will organise the return.

Please note: The Furzy must be in original condition and returned with all tags and packaging that it was originally received in. If we receive the returned item in a condition that doesn't adhere to the above, we reserve the right to deny the refund and return the item to you. 

When contacting us within the 30 days, please allow for 1-2 business days for our customer satisfaction team to reach out to you to assist you. Your happiness is our number one goal and we want to ensure that your experience is great, from beginning to end. We are always here to help. 

Free Shipping

+ Tracking Australia Wide

Playing Our Part

One tree is planted for every Furzy sold, sent out using Compostable Mailers.

Check them out here
The Furzy Guarantee

30 Day Guarantee. We back the quality of every Furzy sold.